Join Our Team

Front Desk & Customer Responsibilities

• Serve as the primary receptionist, representing SCC and engaging with the public in a warm, professional manner. 

• Deliver exceptional customer service across all communication channels, including in-person, phone, and electronic correspondence (including daily management of the administrative email). 

• Welcome and support families with questions related to programs, registration, and billing. 

• Manage front office procedures including registration, billing, payment processing, refunds, payment collections/ reconciliation and issue resolution. 

• Distribute “beepers” for food pantry patrons and support related logistics. 

• Maintain a clean, organized, and welcoming front desk, main office and lobby environment. 

• Ensure proper use of facility spaces and assist with end-of-day closing procedures, including securing the building. 

• Maintain strict confidentiality regarding all staff, families, and patron information. 

• Maintain shift coverages of the front desk when needed with additional volunteer or staff support.

• Assign, train, schedule and supervise front desk volunteers.
  

Financial Administration

• Coordinate Care 4 Kids enrollment, communication, and processing for participating families. 

• Manage financial aid applications, including participant & budgetary tracking, communication, reporting and follow-up. 

• Support set-up and processing of all payments and payment plans for Sterling patrons.
  

Data & Systems Management

• Utilize Daxko software to manage registrations, transactions, and maintain accurate patron data within the system.

• Maintain up-to-date records across all systems and platforms. 

• Track in-kind donations and support organizational reporting efforts, including biannual participation and demographic reports. 

• Continuously evaluate and improve systems and processes to enhance efficiency.
  
  

Human Resources Support

• Maintain accurate and up-to-date contact information on employees  

• Support recruitment and hiring efforts as requested. 

• Assist with onboarding and staff/volunteer record management, including compliance documentation and background checks.
  
  

Additional Responsibilities

• Support Program Directors with program preparation, launches, and transitions across departments. 

• Secure the facility at the end of the shift, including arming the facility in the evening and weekends. 

• Assist with Spanish translation for marketing materials and customer engagement, as needed. 

• Represent SCC at community outreach events to promote programs and engagement. 

• Embody and promote the mission and values of SCC in all interactions. 

• Foster an inclusive environment and actively build cultural competence. 

• Support organization-wide initiatives and events. 

• Perform additional duties as assigned to support overall operations.

Please submit cover letter and resume to: info@sterlingcc.org

Deadline to apply: May 22, 2026